FREQUENTLY ASKED

Questions


Thank you for considering us as your caterer! We look forward to collaborating with you in creating an event that combines greater Boston's freshest, most sustainably-sourced food coupled with our professional service for your big day. To help you through the process, we've compiled answers to some of the most common questions we receive. 

Do you have all the necessary licenses and health permits? Are you properly insured?
Yes and yes. We have a $2,000,000 liquor liability, workman's compensation and umbrella business insurance. We also hold a catering license through the City of Cambridge. We will also cover the cost of securing health permits to serve in your town.

Do you have a liquor license? Is there an extra charge for bartenders? If so, how much? Who supplies the liquor, water, ice, etc.?
We do not sell alcohol for offsite catering and our clients provide all alcohol, either on their own or through a third party vendor such as Gordon's Liquor in Waltham (they deliver and pick up with the charge based on consumption). The client pays any third party vendor directly. We provide insured bartenders to set up and serve all beverages as well as any rental items required (glassware, bar tables, linen, etc). Bartenders are included as part of the service staff charge, and fees depend upon the size and duration of your event.

What is the staff-to-guest ratio?
It all depends on the level of service that you are interested in. On the very formal high end, we staff one server per ten guests. For more casual service, we staff one server per 20 guests. 

What is the staff dress code? Formal or casual?
Our staff uniform is similar to a stagehand in a theater production: black shoes, black pants, and black button-down shirts. Our chefs and cooks wear a white chef coat and white aprons. 

If buffet-style is offered, are servers provided or will it be self-serve?
For all of our full-service events we provide servers that are stationed at the buffet to assist in serving your guests. 

Do you provide the wedding cake, or should I hire an outside baker? 
While we offer a limited selection of house-made desserts, we do not make or transport wedding cakes. Clients are welcome to provide a cake or a selection of other desserts through a third party vendor. We do not charge an additional fee to serve third party desserts/cakes.

Is the champagne toasting service included or is that an extra charge?
A champagne toast can easily be included as part of your service at no additional charge. Champagne flutes for your toast will be included in the rental cost. 

Are there special prices for children?
Children are charged $25 per child between the ages 4 and 12 years old. They can either enjoy the same food as the adults or we can provide a children's menu. 

Are there special prices for feeding our photographer and other wedding professionals?
Vendors will be served the same menu as your guests at the discounted rate of $25 per person. Vendors are served after all guests.

Are there any additional charges not mentioned?
All charges will be outlined in your preliminary proposal. Occasionally, circumstances require us to make day-of purchases at the client's request (ie. additional ice, additional alcohol, etc.) and these charges will be added to your final invoice.

Is the set-up and clean-up included in the final price?
All estimated set up and clean up is included in your initial proposal. 

Do you provide tasting consultations/food tastings? Is there a fee for such tastings? How many people can I bring along with me to the tasting?
After the client has reviewed the initial proposal, we schedule a tasting of the entire selected menu. There is a $200 tasting fee due in advance. If you choose us as the caterer for your event, the $200 will be deducted from your final invoice. The fee covers up to four people; however, you can bring up to 6 more guests for an additional $50 per person. 

When is the final headcount due? Does the headcount include wedding professionals at the event (photographers, DJs, etc.)?
A final headcount is due 7 days ahead of your event (18 days for weddings) and should include all guests, vendors and children. 

Is a deposit required? What are your payment terms?
A $500 deposit is required ($2000 for weddings) to confirm your booking.

After you submit your final headcount, a preliminary invoice is issued. The full amount of the preliminary invoice is due 5 days before your event (14 days for weddings). A final invoice detailing any additional last-minute changes is issued after your event, and payment is due upon receipt.

Do you provide a written contract and guarantee? What are the refunds/cancellation terms?
We require a signed contract and deposit to secure our services for your event. The cancellation policy is detailed in the contract. 

What time do you arrive to set up your equipment?
We typically arrive on-site, based upon the predetermined schedule, 2 to 3 hours before the first food item is served. 

What equipment do you provide? Do you provide linens, tables, chairs, china, glassware, silverware, serving accessories, etc.? Are these items included in the basic price or are they extra?
We provide, through a rental service, all necessary equipment for the kitchen and service that are not covered by your venue. The estimated rental cost will be included in your initial proposal. 

What is your leftover policy?
Any items served on a buffet or as a stationary appetizer will be packed into recyclable aluminum containers and left for the client. Leftovers can be delivered to a homeless shelter upon request.